Refund Policy

This policy explains how cancellations and refunds work for Tracewise subscriptions. We keep it simple and fair.

1. Free plan

The Free plan is free forever within its stated limits. There is nothing to pay and nothing to refund.

2. Cancelling your subscription

You can cancel your paid (Solo) subscription at any time from your account settings. Cancellation stops all future billing and takes effect at the end of your current billing period — you keep access to paid features until then.

3. Refunds

• 14-day guarantee. If Tracewise isn't right for you, email us within 14 days of your first payment and we'll refund it in full — no questions asked.
• After that. Because the subscription is low-cost and you can cancel anytime to stop future charges, we don't generally refund partial billing periods.
• Where the law requires it. If your local consumer law grants you additional refund or withdrawal rights, we honour them.

4. How to request a refund

Email hello@tracewise.app from the address on your account. We reply within 5 business days. Approved refunds are returned to your original payment method.

5. Payment processor

Payments and refunds for Tracewise are handled by our payment provider, Paddle, who acts as the merchant of record. Approved refunds are processed through Paddle back to your original payment method. See the Privacy Promise for how billing data is handled.

6. Questions

Anything unclear? Email hello@tracewise.app and we'll help.